New version of Echo Social Map now available

Posted on July 8th, 2014 by Chris Saad
Posted in Announcements


This afternoon we’re happy to announce a refreshed version of our Social Map product. It’s easier to use and faster to load and now supports a world-wide map as well.

You can check out the full product description and live demo to learn more.

For existing customers you can find it in your dashboard right away. If you are not already a customer, simply drop us a line and we can get you started!

Slash comment moderation costs with Echo’s new “Moderation Autopilot” feature

Posted on June 19th, 2014 by Chris Saad
Posted in Announcements

Today I’m happy to announce a new feature from Echo that will slash the cost of moderating your comments and other user generated content.

We call it Moderation Autopilot


Echo’s advanced moderation technologies analyze each post in real-time and calculates key information like User Reputation, User State, IP Address, Location, Aggression, Intelligence, Sentiment, Spam Probability and more. These characteristics are then used by a sophisticated (and customizable) rules engine to automate many routine moderation tasks.

This significantly reduces manual moderation costs. Combined with our recently announced price reductions means that Echo can help you create amazing engagement experiences without blowing your budget.

To learn more about Moderation product, visit its product page.

To request a demo of Moderation Autopilot, just fill out this demo request form

Echo follows Google & Amazon with 40% price cuts

Posted on June 6th, 2014 by Chris Saad
Posted in Announcements

Today we’re pleased to announce a 40% decrease in subscriptions fees across all Products and the introduction of month-to-month subscriptions.

Google and Amazon have begun a pricing war to capture market share. One of the first rounds in this battle began with Google’s announcement of a 40% price reduction in it’s cloud-computing services on Mar 25, 2014 (TechCrunch story here). Amazon quickly followed suit with similar price cuts (TechCrunch story here)

Echo is now passing these savings onto our customers with a 40% across the board discount.

Further, we are also announcing that Echo is first amongst our peers to provide simplified, public enterprise pricing on our website starting today. Customers can now see all our pricing tiers up-front and have the freedom to choose month-to-month subscriptions with no long term lock-in. We think this is a fairer, simpler approach that will give customers visibility and confidence to choose a plan that suits their needs.

As an added incentive to try Echo, customers upgrading from Livefyre or Disqus get their first 3 months of subscription free.

You can see our new pricing at

New Version of Comments and a wide range of product releases

Posted on May 16th, 2014 by Chris Saad
Posted in Announcements, Release Notes

It’s been a while since we’ve posted an update on the blog but we’ve been more active than ever behind the scenes. The Echo Product and Engineering teams have released a wide range of updates including…


Comments 2.0

This was a major upgrade to the Architecture of the Comments Product including support for multiple content types (initially Comments, Photos and Links) and a more future proof codebase. In addition we made a series of minor tweaks. The highlights include:

  • New Submit Composers “Video” and “Link”
  • A few parameters were added for Top and All Posts sections:
    • “openLinksInNewWindow” parameter which provides an ability to change links behavior: if a link should be opened in a new browser tab/window
    • “enableIntentsResponsiveness” parameter to provide an ability to control Intents responsiveness behavior in case a container size is changed
    • “replyNestingLevels” parameter to specify replies nesting level (0-5 levels).
  • Top Posts section was turned off by default to avoid extra API requests and speed up app loading in most cases. Top Posts can be enabled in a dashboard if required by a use-case.
  • Attachments feature (which allows adding media attachments to Comments) is now turned on by default.
  • Item Intents functionality was refactored to be responsive and adapt to a container size changes.
  • App performance was improved, specifically:
    • “streamserver.pack.js” is no longer included, which gives 30kb script payload reduction.
    • Twitter widgets lib (30kb) is not included by default, it’s being loaded dynamically if a Stream contains at least one tweet.
    • “count” live updates are stopped if there is more than 5000 items in a Stream, since we hit the StreamServer “count” API limitation (“count” API is not returning items count if it’s more than 5000).
  • “More” button behavior was improved in case items retrieving failed. Now “More” button shows a proper error messages and applies correct CSS rules.
  • App behavior in IE was improved (placeholder in compact mode was not showing up, compact form was not expanding in some cases, Post Composer panel had a few UI glitches).


Media Gallery 3.0

We released 2 new version of the Media Gallery (v3.0 and 3.0.1) app. This includes the following update

    • Change of Architecture based on Comments 2.0
    • Issues with overlapping due to Child Items and Attachments Panel are resolved
    • A bug with several Media Gallery instances in one Canvas is fixed
    • A couple of minor performance improvements were introduced


News Feed 1.1.0

This product was updated to be based on the Comments 2.0 Architecture

Echo Heartbleed update

Posted on April 15th, 2014 by Chris Saad
Posted in Announcements

Just a quick update on Echo and the Heartbleed vulnerability.

The only OpenSSL connection affected was This is served by Amazon Elastic Load Balancer. Amazon fixed this issue last week and we redeployed the certificate on April 9th

To learn more, call 888-GO-REALTIME or Contact Us